Getting it Right – The Future of Client Onboarding in Financial Services
East & Partners has undertaken a granular and detailed view of the global corporate client onboarding market in financial services to provide clients with an evidence and insight-based overview of the subject.
This unique global analysis provides clear ‘voice of the treasurer’ insights around which banks are getting it right, what’s at risk for those failing and how banks can address pain points while still adhering to regulations for their ever more complex and agile minded corporate clients.
The goal behind this report is to identify and guide clients, including providers of financial services, regulatory authorities, central banks and inbound investment agencies to areas of opportunity within the global market.
Using a structured questionnaire East & Partners directly interviewed the CFOs and Treasurers of 737 of the Top 100 corporates in each of eight countries, Australia, Canada, China, Germany, Hong Kong, Singapore, United Kingdom and the USA, with an even mix across MNCs and large domestic enterprises. A very defined population of the largest 800 corporates across these countries was approached. All interviews were conducted on a direct basis with the individual responsible for the banking function within the corporate.
|About the report|
|Who's best at it?|
|Pain points and current process|
|Onboarding across borders|
|The role of technology and Open Banking|
|Doing better while staying compliant|
|Detailed Data Tables|
|Biggest Pain Point in being Onboarded by a New Bank Partner or into|
|New Services/Accounts by an Existing Bank Partner|
|Onboarding Experience Ratings – By Country and Solution Area|
|Onboarding Experience Ratings – By Bank/Provider and Solution Area|
|Onboarding Service Factor Performance Ratings|
|Account Onboarding Officer Assignment|
|Typical Onboarding Time for New or Extended Services|
|Customer Attrition Due to too Stringent Onboarding Processes|
|Cross-Border Onboarding Experience Consistency|
|Onboarding Experience by Country|
|Likelihood of Expanded Business due to Onboarding Process|
|Expected Impact of Open Banking on Onboarding Process|
|Self-Service Onboarding Online Portal Availability|
|Non-Bank Provider Onboarding Experience Ratings|
|Key Steps to Improve Onboarding Experience|
|Issue of Onboarding within Overall Banking Relationship|